Ending soon

Customer Service and Supply Chain Coordinator - 12 Month FTC, Hertfordshire

Job Reference: W39753
Salary: £25k-£27k per annum
Contract Type: Permanent, Full time

Our client based with offices all across the UK is currently recruiting for a Customer Service and Supply Chain Coordinator to join their team and work with a variety of departments. This is a 12 month fixed term contract and can be based from home 4 days per week, with one trip to their office in Hertfordshire.

The ideal candidate will be need to have experience in the key areas below:

Contract management

  • Work closely with the commercial team to optimise management of both Purchase and Sale Contracts
  • Build positive working relationships with international Suppliers and Customers
  • Be diligent in accurately determining requirements of complex international Supply Chains
  • Ensure sales forecasting pipeline is accurately updated, and be fully prepared to inform bi-monthly discussions

New Business Support

  • Liaise with internal Company stakeholders (in the UK, Germany and elsewhere) to deliver the best possible service to support New Business
  • Utilise the Samples Ordering process and to deliver compliant samples, with associated paperwork, on time and in full to Customers
  • Follow up on Customer feedback and update the commercial team
  • Utilise Company systems to progress new business enquiries through to the generation of a formal Quotation and Sale Contract in the operating system (SAP)

Customer Service

  • Work closely with commercial Account Managers to establish key customer requirements
  • Liaise with internal departments to ensure the sale details (spot or Contract) are entered correctly into the system and accurately reflect customer requirements
  • Deliver a consistently high standard of customer service, and always look for improvement
  • Respond to incoming new and existing customer enquiries via ‘phone and email
  • Proactively update customers of their order status throughout the supply chain
  • Log customer and supplier complaints in the system, and seek appropriate resolutions
  • Build positive relationships with internal departments to ensure the best customer experience

Order processing

  • Receive and process customer orders on the system quickly and error free, following prescribed processes
  • Ensure that all Purchase and Sale Contract call-offs are processed as such, with no exceptions
  • Update SAP and offline systems accordingly
  • Ensure that technical and commercial documentation, are correctly captured and entered onto or attached to the operating system
  • Work closely with the Finance team to ensure all Sales Orders are progressed to invoice within the required financial period

Stock management

  • Allocate stock (for spot orders and contract call-offs) in line with company FIFO policy
  • Work with other Company sites to minimize financial risk of over stocking and stock disposal
  • Identify slow moving ‘contracts’ and advise relevant Account Manager
  • Identify standard stock item re-pack requirements in good time (Exeter factory or toll-manufacturing elsewhere) and process accordingly
  • Assist with physical stock audits where required. This may require an element of international travel, eg to warehouses based in Europe

Logistics and warehousing

  • Liaise with approved third party suppliers to secure competitive, quality transport of goods between storage facilities, and to customers
  • Enter accurate and timely logistics-related financial information onto SAP to facilitate financial period reporting
  • Proactively advise internal stakeholders of supply, technical and logistical/storage issues before they become business critical

General & administration

  • Proactively deliver against agreed qualitative and quantitative Objectives, as entered in the Company career management portal
  • Use the operating systems (SAP and others), in full, to input and maintain all records
  • Work as a proactive member of the team, ensuring cover in all areas when required.

Personal Profile

  • Exceptional listening skills.
  • Excellent verbal and written communications skills
  • Well organised and able to multi-task
  • Ability to demonstrate a calm and pragmatic attitude
  • To demonstrate a resourceful approach to trouble-shooting and problem solving
  • Willingness to identify and communicate process improvements
  • Good Microsoft Office software knowledge (Excel, Word, Outlook, etc.)

Ref Code: W39753

To apply or for more information, please e-mail in strict confidence, with an updated CV, including salary details, quoting the above reference and for the attention of Jon Hemming-Nash to jon.hemming-nash@cparecruitment.com

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.